This blog will give you useful advice on how to prepare for any CELPIP Email Task or IELTS letter task.
Step 1: Identify the type of email or letter
Step 2: Follow a clear structure and complete the task.
Step 3: Use polite and natural-sounding English.
Step 4: Check for grammar and word choice errors.
Two common tasks are inquiry and complaint letters (IELTS) or emails (CELPIP)
1. Inquiry Emails (Asking for Information)
➡ You need to request details about something.
Examples:
- Asking about language courses at a school
- Inquiring about job openings
- Requesting information about a rental property
- Asking about a gym membership
- Requesting details about a travel package
Possible Structure: (It depends on the question – make sure to follow the bullet points!)
- Greet the recipient and state your reason for writing.
- Provide brief background information about your situation.
- List specific questions.
- Express appreciation and request a reply.
Template- Inquiry Emails (Asking for Information)
🔹 Opening:
- I am writing to inquire about [noun phrase].
- I would like to get more information regarding [noun phrase].
🔹 Asking Questions:
- Could you please provide details about [noun phrase]?
- I was wondering if you could tell me [wh-question] (e.g., when the course starts).
- I would appreciate it if you could clarify [noun phrase].
🔹 Closing:
- Thank you in advance for your assistance.
- I look forward to your response.
Basic SAMPLE
Dear Admissions Team,
I hope this email finds you well. My name is Emily Michelle, and I am eager to improve my English skills to enhance both my career prospects and daily communication. I have heard great things about your language school and would love to learn more about your courses.
Could you kindly provide details about the programs you offer, particularly in advanced conversation and business English? Additionally, I would appreciate information on tuition fees, class schedules, and whether evening or weekend classes are available. If possible, I would also like to know if there are any discounts for long-term students.
I appreciate your time in addressing my inquiries and look forward to your response. Thank you in advance for your assistance.
Best regards,
2. Complaint Emails
➡ You had a bad experience and want to express dissatisfaction or request compensation.
Examples:
- Complaining about a faulty product and requesting a refund
- Reporting poor service at a restaurant or hotel
- Expressing dissatisfaction with a delayed flight
- Complaining about a noisy neighbor
- Reporting a problem in your apartment to the landlord
💡Possible Structure:
- Clearly describe the issue.
- Provide details (date, location, what happened).
- Explain how it affected you.
- Request a solution (refund, repair, action).
- End politely but firmly.
TEMPLATE- Complaint letters/emails
🔹 Opening:
- I am writing to express my dissatisfaction with [noun phrase].
- I would like to bring to your attention [noun phrase].
🔹 Explaining the Issue:
- Unfortunately, I recently experienced [noun phrase].
- The issue started when [subject + verb].
- I was disappointed to find that [subject + verb].
🔹 Requesting a Solution:
- I would appreciate it if you could [base form of the verb] (e.g., resolve this issue as soon as possible).
- I expect [noun phrase] (e.g., a full refund for the defective item).
- Could you please let me know how you plan to [base form of the verb] (e.g., address this situation).
🔹 Closing:
- I hope to hear from you soon regarding this matter.
- I trust that you will take the necessary steps to [base form of the verb].
Basic SAMPLE
Scenario: You ordered a product online, but it arrived damaged.
Subject: Urgent: Complaint About Damaged Order
Dear Customer Service,
I am reaching out to you regarding a wireless headset I recently ordered from your website (Order #12345). Unfortunately, upon opening the package, I discovered that the item was scratched, and the sound quality was distorted, making it unusable.
I was looking forward to using this product, so this has been quite disappointing. Given that I received a faulty item, I kindly request a replacement or a full refund. I have attached photos as proof of the damage.
I trust that your company values customer satisfaction and will resolve this matter swiftly. Please let me know the next steps. I appreciate your prompt attention to this issue.
Sincerely,
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